Services

From design to operational support.

We support companies and integrators across the full adoption lifecycle, with vertical expertise in logistics, automation and data capture.

On-site mapping of real flows, identification of bottlenecks, definition of priorities and technical constraints.

What's includedSite survey, interviews with IT and operations stakeholders, analysis document with architecture and estimate.

When it's neededBefore every significant project. Without a serious analysis, no development starts.

How it's deliveredOn-site visit + follow-up calls with stakeholders. Document delivery in 2–4 weeks.

Value generatedProjects with binding timing and cost, zero surprises during delivery.

Enterprise software development where standard products don't reach: .NET, Java, Android, C/C++ embedded.

What's includedArchitecture, code, tests, CI/CD, documentation, handover to client team if required.

When it's neededSpecific regulatory constraints, integrations unsupported by vendors, critical performance.

How it's deliveredDedicated Suntech team or mixed with client resources. Planned sprints, recurring demos.

Value generatedCode the client can maintain, clean architecture, no vendor lock-in.

ERPs (SAP, Dynamics, Oracle, Italian ERPs), PLCs (Siemens, Rockwell, Omron), MES, shuttles and conveyors.

What's includedBidirectional connectors, field middleware, error handling and retries, end-to-end monitoring.

When it's neededAlways, in our projects: isolated systems don't exist in serious industrial contexts.

How it's deliveredData mapping analysis with client's ERP team, staging implementation, supervised go-live.

Value generatedData synchronized in real time, zero double entry, clear audit trail.

Assisted go-live, on-site support, training for operators and administrators.

What's includedOn-site presence during cutover, dedicated training, operational runbook, rollback plans.

When it's neededIn every project touching 24/7 operations. Go-live is not a formality.

How it's deliveredA Suntech engineer on-site on go-live day, direct channel for the first 2 weeks.

Value generatedZero operational downtime, client team autonomous after 30 days, clear escalation path.

Agreed roadmap, regular releases, technical debt management, platform upgrades.

What's includedShared backlog, precise release notes, migration to new Kazam/Cattura versions or dependencies.

When it's neededWhen the software is in production and the business evolves: regulations, new clients, new warehouses.

How it's deliveredAnnual plan with quarterly reviews, quarterly or on-demand releases for business priorities.

Value generatedSoftware ages gracefully: no big-bang, no forced rewrite after 5 years.

Clear SLAs, direct channels with product engineers, escalation without sales filters.

What's includedEmail/phone tickets, security patches, active monitoring, monthly operations report.

When it's neededAlways, for production systems. Support is where you really evaluate a vendor.

How it's deliveredDedicated channel (mail/Teams/emergency SMS), L1 that knows your system, L2 with developers.

Value generatedLow MTTR, full transparency on progress, zero operational stalls due to our issues.

Contact

Let's talk about your next project.

Tell us where you're headed. An engineer will reply — not a sales filter.